Thursday, June 1, 2000
Kleve, June 1, 2000. SPECTRO Analytical Instruments now offers its customers the opportunity to make their purchases via the Internet using the new SPECTRO-SHOP The SPECTRO-SHOP is accessible directly from the SPECTRO homepage (http://www.spectro.com). In addition to online shopping for consumable items, spare parts and accessories, real time down-loads of application reports, methods and brochures are available as well.
Whether browsing through the catalogue-like-layout, where nearly every one of the over 5000 items in the shop has a picture, or using the search engine for lightning fast results, finding the right part or information is fast and easy.
As Tom Blades, SPECTRO's CEO, stated: "We have made significant investments in IT [Information technology] over the last two years and are now moving rapidly from the Intranet to the Extranet stage in the realization of three essential elements of our external strategy. First and foremost we want to make it easier for our customers to maintain their post sales relationship with us. Through the SPECTRO-SHOP we have reduced the administrative effort of ordering parts and supplies to merely a few clicks of the mouse. Second, we are more fully developing our B2B [business to business] capabilities in response to customer's requests to extend SPECTRO SHOP's content beyond our own product range offering. Our sales of over 15,000 systems world wide over more than 20 years positions us with an almost un-paralleled access to key customer groups within the analytical instrument community that we will now share with our B2B partners. Third, we have begun to share our Intranet with select, remote 'Beta-test sites' in providing real time application support through our 'SERVICE NET'. This capability combines the ability to look into a remotely situated SPECTRO CIROS CCD ICP using embedded Net-cams and internet video conferencing technology together with the remote diagnostics and support features of the SPECTRO CIROS CCD hardware and software platform. Meaning that we can take a customer through a step by step method development or error recovery no matter how remotely they may be located."
SPECTRO ANALYTICAL INSTRUMENTS designs, manufactures and markets, state of the art spectrometers and process control solutions for a wide range of customers and applications. Since its founding 1979, SPECTRO has developed internationally into the industry innovator in Optical Emission and XRF spectroscopy with more than 15,000 instruments installed world-wide.
Please contact Tom Milner for additional information, Tel: +49.2821.892-0,
Fax: +49.2821.892-2200, E-Mail: email@example.com